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Program Management

In recent years, various organizations have begun to implement Project/Program Management Offices (PMOs) as a way to manage the complexity of information technology (IT) enterprise-wide and to improve the success rate of IT initiatives. Research reveals such moves yield positive results. For years, TM Floyd & Company (TMF) has successfully employed these techniques on various client projects and initiatives. TMF supports clients in their efforts to establish PMO practices throughout their organizations.

Program governance development

Program planning and project allocation

Realistic plan and scope management practices


PMOs are as diverse as the organizations they support. Some teach and enforce practices in project management tailored from professional organizations, such as the Project Management Institute (PMI). Other enterprises expand their PMOs to include project oversight and portfolio management practices. Still others engage PMOs for supporting methodology, assessment, measurement, benchmarking, and other key management practices.

TMF utilizes best practices and supplies trained professionals in all these disciplines. The diagram below illustrates these offerings:

The diagram illustrates the full array of TMF’s Program Management Office’s capabilities in a typical IT management cycle.

PMO creation and management

For years, TMF professionals have been involved in various assessment engagements to help client management make strategic choices. These engagements have been company-wide assessments or narrowly focused on a particular project or IT discipline, such as configuration management, risk management, issue tracking, etc. TMF professionals are skilled in conducting surveys, interviews, workshops, and research essential to identifying key issues and providing crucial, comprehensive management reports on how best to improve a client’s strategy and performance.

As part of this approach, TMF recommends a base-lining effort be undertaken before implementing PMOs to understand the PMO’s impact and its ROI. TMF can assist an organization with this base-lining exercise.

A proven staff of professionals with practical project experience augment the techniques and proven practices in TMF’s PMO. The individuals comprising TMF’s PMO professional cadre gained their skills through specific project experiences. They represent decades of pragmatic experience as software engineers, project managers with PMP credentials, chief information officers, and IT executives bringing essential experience and skills used to guide clients. These professionals also possess a unique focus on the insurance industry, providing a unique combination of disciplined best practice with industry knowledge.

Strategic Planning

TMF has extensive skills in creating and managing results-focused strategic plans that align with an enterprise’s core business. TMF can turn an IT vision comprising the enterprise mission, value, and goals into strategic profiles. These profiles, in turn, lead to major initiatives and strategic projects. The projects are then analyzed using portfolio management techniques that yield optimal strategies given the restraints of funding and other company objectives. The selected portfolio then forms a series of quarterly milestones and deliverables, translating an enterprise’s business objectives into tangible, measurable work activities to be shared with its professionals for every professional need to relate work activities to the enterprise’s overall strategy.

Control process deployment and monitoring

Nothing is more important than the plans’ successful execution. Thus, TMF has built up a skills arsenal in Project Management and IT Methodology and Process that achieve positive, predictable results. TMF utilizes Project Management disciplines promoted by PMI in all projects. Its cadre of templates, techniques, and detailed processes cross the project management cycle of initiating, planning, executing, controlling, and closing. Its extensive experience and processes support the PMI Project Management knowledge areas and management processes of integration, scope, time, cost, quality, human resource, communications, integrated risk, and procurement.

This level of support is also available in the key methodologies required to support IT development and operations. These methodologies include processes employing the major methods and tools that support business modeling, business requirements, analysis and design, implementation, testing, deployment, configuration and change management, and environmental support and operations.

Careful tracking of progress guides the execution of projects during their execution and measures work-related results across the enterprise. TMF professionals provide the necessary oversight to assure IT activities stay on target and meet organizational objectives. Specific discipline in project oversight and measurement and IT performance measurement and benchmarks provide key management information.

TMF can help your organization define the level of detail needed to provide timely status and issue information in the form of program dashboards and status repositories.

Accountability Reporting

Successful organizations review their recent past and provide accountability reports to key stakeholders. These reviews may be annual IT reports analogous to corporate annual reports, audits of IT processes, or specific reviews of projects and documented lessons. TMF supports these forms of accountability reporting.