Under the Service Center delivery model, team members are made available at TMF's facility in Columbia, South Carolina to support specific clients and/or products. From this venue, we can seamlessly integrate into a client’s current application support environment to provide full lifecycle support for application portfolios – maintenance, enhancements, development, upgrades, production support, and systems conversion support. Additionally, in this environment TMF provides: ongoing management and administrative oversight; recruiting services; work facilities; and equipment and infrastructure support.
The Service Center model is based upon the team concept, which utilizes the core capabilities of the TMF staff to focus on application concerns. Each team combines the guidance of a team lead, coaching from a subject matter expert, and economy from junior/intermediate-level technicians to form a competent, cost-effective unit. The team concept also implies that team members train together, minimizing education costs and disruptions to client mentors who deliver the training.
Client oversight is accomplished through the Service Center governance structure. Regular meetings involving designated senior management from TMF and the client will take place to ensure our activities continue to align with the client’s strategic objectives. This committee will monitor the quality of work produced by the Service Center and ensure any changes in direction are communicated and well understood by all parties.