Customer Support Analyst

Job Number:

21-00010

Location:

Columbia, SC

Onsite Flexibility:

Onsite

Job Description

Qualifications:

  • Education and/or experience equivalent to an associate degree in business or technical discipline
  • Experience in customer support/call center environment preferably dealing with PC hardware and software, mainframe, and client server computer systems
  • Strong customer service orientation; desire to embrace technology as a means of improving service
  • Ability to communicate effectively with customers, users, technical experts, and all levels of management
  • Certified help desk professional preferred
  • Ability to multitask
  • Troubleshooting experience
  • Proven organizational skills and demonstrated abilities to establish priorities, take initiative, work under time pressures, and exercise sound business judgment

Responsibilities:

  • Serves as the initial point of contact for internal and external customer questions related to operational and technical support of products and/or processes
  • Uses multiple system tools to search and troubleshoot questions and issues of systems and applications
  • Ensures the customer’s issue is fully resolved for all requests
  • Provides on-call support based on the quarterly rotated calendar
  • Demonstrates support of teammates, second-level staff, senior management, processes and procedures and assigned tasks to ensure the success of the Customer Support department
  • Accountable for personal self-development to include maintaining first-level knowledge skill set for supported systems
  • Follow HIPAA guidelines as applicable

Location: Columbia, SC
Customer Support Analyst
21-00010

TM Floyd & Company offers a generous array of benefits, depending on the length of assignment. We also offer a referral bonus of up to $1,000. Ask us for more details!

TM Floyd & Company participates in E-VERIFY
AAP, EEO

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