Customer Support Analyst

Job Number:

21-00010

Location:

Columbia, SC

Onsite Flexibility:

Onsite

Job Description

Qualifications:

  • Bachelor’s degree or associate degree in business or technical discipline or equivalent experience in related industry
  • Experience using a ticketing system
  • Knowledge using a mainframe computer system
  • Previous experience in a structured environment providing first call resolution
  • Experience in a customer support environment preferably dealing with loan-related systems and application systems
  • Strong customer service orientation with excellent documentation skills
  • Proven organizational skills and demonstrated abilities to establish priorities, take initiative, work under time pressures, and exercise sound business judgment
  • Previous experience in a structured environment with the ability to multitask and support a vast number of systems and processes
  • Ability to communicate effectively with customers, users, technical experts, and all levels of management
  • Familiarity with PC hardware and software (Microsoft Windows)

Responsibilities:

  • Provide quality support with a high degree of customer satisfaction on technical, business, and operational inquiries in a professional and timely manner for the organization and external customers
  • Log and document all customer calls using the call tracking system in accordance with defined established call handling procedures
  • Participate in training activities to keep current with product support and self-development
  • Maintain contact with internal and external customers, peers, and managers

Location: Columbia, SC
Customer Support Analyst
21-00010

TM Floyd & Company offers a generous array of benefits, depending on the length of assignment. We also offer a referral bonus of up to $1,000. Ask us for more details!

TM Floyd & Company participates in E-VERIFY
AAP, EEO

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