Technical Support Specialist

Job Number:

21-00210

Location:

Columbia, SC

Onsite Flexibility:

Job Description

Qualifications:

  • Ability to obtain a low-level U.S. security clearance, which requires a thorough background screening and U.S. citizenship
  • Bachelor’s degree or associate degree in computer science, information technology, or job-related field OR 2 years of job-related experience plus 2 years in an IT technical help desk or call center environment OR 4 years of technical help desk or other job-related experience
  • 1 year of IT technical help desk or inbound call center environment experience
  • Able to provide technical advice, guidance, and informal training to customers using hardware and software programs
  • A+ experience desirable

Responsibilities:

  • Troubleshoot and restore technical service and equipment problems by analyzing symptoms using documented processes
  • Complete customer requests and provide guidance in resolution of application, hardware, and software problems
  • Determine business impact of requests and escalate to higher-level professionals when necessary
  • Maintain knowledge database and call tracking database to enhance quality of problem resolutions
  • Keep apprised of changes in technology and processes by ensuring knowledge and documentation is current and centralized
  • Proactively monitor various systems to catch problems before they become outages and to ensure the health and availability of systems, servers, network, etc.
  • Analyze data to gain a better understanding of business impact
  • Conduct a gap analysis to respond to and align with customer business needs

Location: Columbia, SC 
21-00210
Technical Support Specialist

TM Floyd & Company offers a generous array of benefits, depending on the length of assignment. We also offer a referral bonus of up to $1,000. Ask us for more details!

TM Floyd & Company participates in E-VERIFY
AAP, EEO

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