Critical Incident Coordinator

Job Number:

21-00228

Location:

Columbia, SC

Onsite Flexibility:

Onsite

Job Description

Qualifications:

  • Ability to obtain a low-level U.S. security clearance, which requires a thorough background screening and U.S. citizenship
  • Bachelor’s degree or equivalent experience
  • 6 years of experience:
    • Facilitating and leading groups to resolve problems and achieve results
    • Working with both technical and non-technical help desk or call center teams, technology owners, application areas, and/or other support teams
    • Facilitating and leading groups to resolve problems and achieve results
    • Quickly assessing critical situations, making appropriate decisions, and driving resolution
    • Identifying resource needs and escalating functional, quality, and timeline issues appropriately
    • Strong critical thinking, problem-solving, analytical, and interpersonal skills, and detail oriented
    • Demonstrating excellent verbal and written communication skills, including ability to communicate with all levels up to and including executive management
    • Demonstrating effective organizational and leadership skills in a team environment
  • Work on call as needed

Responsibilities:

  • Provide oversight for all critical incidents (S1/S2)
  • Manage the incident management process to ensure expedient return to service
  • Communicate the status to all involved parties via email, phone, or in person
  • Coordinate support from the various IT teams to determine most time effective manner of correction or completion
  • Prioritize necessary actions and ensure all parties remain on task
  • Facilitate meetings and track all activities impacting the resolution of the Red Alert
  • Organize and maintain appropriate documentation throughout each effort
  • Provide executive status summaries to IT senior management and CIO
  • Assist in the creation and implementation of process improvements, clarification, strategic efforts, and action plans related to critical business processes and/or customer-related requirements
  • Participate in process evaluation that results from new business implementation, large system, hardware, or software changes, and other IT services that impact the incident management process

Location: Columbia, SC
21-00228
Critical Incident Coordinator

TM Floyd & Company offers a generous array of benefits, depending on the length of assignment. We also offer a referral bonus of up to $1,000. Ask us for more details!

TM Floyd & Company participates in E-VERIFY
AAP, EEO

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