Sr. System Support Analyst

Job Number:




Onsite Flexibility:


Job Description


  • Bachelor’s degree in computer science, information technology, OR job-related field, OR equivalent work experience
  • 8 years of IT technical experience
  • 8 years of extensive experience using AWS security tools, such as Inspector
  • 5 years of experience in:
    • Data storage techniques, database philosophy, database management, and complex programming techniques
    • Advanced understanding of the requirements for maintaining production systems and the effect of program changes
    • Experience in advanced understanding of development, quality assurance, and integration methodologies
  • Excellent communication and interpersonal skills
  • Ability to work well under pressure and as part of a team
  • Strong attention to detail


  • Provide expertise regarding the integration of applications across the business
  • Analyze new/revised processes/change requests from the maintainer and provide reviews to the technical team
  • Review transition activities, job control language (JCL), schedules, file setup, and cycle issues
  • Monitor cycle execution, verify cycle testing, and provide backup when needed
  • Collaborate with various internal groups and external vendors to ensure all specifications are met and problems are resolved as they arise
  • Develop custom integration solutions
  • Evaluate interrelationships in complex projects to determine how changes/installations of one program will affect others
  • Provide enhancement recommendations based on long-term IT organization strategy
  • Participate in work sessions and walkthroughs for quality and production implementations, releases, data conversion projects, and/or disaster recovery exercises
  • Attend implementation meetings to determine impact to system availability and assignment of team resources for these implementations
  • Work closely with team members to understand business requirements that drive the analysis and design of quality technical solutions
  • Act as an internal consultant, advocate, mentor, and change agent
  • Answer questions for the production support team on current system
  • Assist in training team members regarding new software changes they need to know for supporting active and future workloads
  • Perform installations, configuration, analysis, scheduling, and tuning on the area’s most complex projects
  • Ensure production and test environments are up and functioning properly
  • Perform corrective actions whenever possible to fix applications that end abnormally
  • Provide leadership and/or oversight on organization-wide projects impacting the area as needed

Location: Remote
Sr. System Support Analyst

TM Floyd & Company offers a generous array of benefits, depending on the length of assignment. We also offer a referral bonus of up to $1,000. Ask us for more details!

TM Floyd & Company participates in E-VERIFY

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