Business Analyst

Job Number:

21-00574

Location:

Remote

Onsite Flexibility:

Remote

Job Description

We’re hiring a Business Analyst to provide second-level production support for systems to assist in the resolution of incidents and queries in line with agreed upon operating level agreements, collaborating with customer service and technology teams as appropriate. Position is currently remote but may require onsite work in the future in Columbia, SC, when the office opens fully.

Qualifications:

  • Experience with Microsoft Dynamics preferred or other CRM platforms
  • Experience supporting DocuSign or similar system preferred
  • Experience with loan closing documentation preferred
  • Quick learner
  • Excellent communicator
  • Strong analytical skills

Responsibilities:

  • Analyze incidents and queries for common trends to inform product backlogs
  • Identify areas of improvement in support materials and training, updating these materials as required
  • Perform system maintenance tasks, including maintaining reference data, regular user access re-certifications, and other tasks as required
  • Support new systems/applications, installation and integration of purchased systems/applications, modification enhancements/upgrades to existing systems/applications, and development of methods and procedures
  • Perform testing to resolve defects, manage change requests, and conduct and drive user acceptance testing (UAT)
  • Act as a liaison between the IT development group and business units for the development and implementation of new systems and enhancement of existing systems
  • Evaluate new applications and identify systems requirements
  • Evaluate new IT developments and evolving business requirements and recommend appropriate systems alternatives and/or enhancements to current systems
  • Prepare communications and makes presentations on system enhancements and/or alternatives
  • Quickly grasp business concepts and communicate effectively across teams

Location: Remote
Position is currently remote but may require onsite work in the future in Columbia, SC, when the office opens fully.

21-00574
Business Analyst

TM Floyd & Company offers a generous array of benefits, depending on the length of assignment. We also offer a referral bonus of up to $1,000. Ask us for more details!

TM Floyd & Company participates in E-VERIFY
AAP, EEO

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