Business Analyst

Job Number:




Onsite Flexibility:


Job Description

*Remote Opportunity*
We’re hiring a Business Analyst to provide second-level production support for systems and to be responsible for the following:

  • Using the incident reporting system (AssystWeb) to analyze incidents and queries and identifying common trends to inform product backlogs and areas of improvement in support materials and training, updating these materials as required
  • Performing system maintenance tasks, including maintaining reference data, regular user access recertifications, testing of production, and non-production systems following releases and patching and other tasks as required; the testing activities may require a limited amount of out of hours work on a periodic basis
  • Providing support to include covering new systems/applications, installation, and integration of purchased systems/applications, modification enhancements/upgrades to existing systems/applications, and development of methods and procedures
  • Grasping business concepts and communicates effectively across teams
  • Performing testing to resolve defects, managing change requests, and conducting and driving user acceptance testing (UAT)
  • Acting as a liaison between the IT development group and business units for the development and implementation of new systems and enhancement of existing systems
  • Evaluating new applications and identifying systems requirements
  • Evaluating new IT developments and evolving business requirements and recommending appropriate systems alternatives and/or enhancements to current systems
  • Preparing communications and making presentations on system enhancements and/or alternatives
  • Supporting production systems and employees
  • Maintaining a working knowledge of the covered systems, applications, and processes to enable devising techniques for improved processes, workflows, and productivity through new development, standardization, simplification, redesign, and other procedural changes
  • Performing regular operational tasks related to data maintenance, system operations, and systems access
  • Participating in the development and testing, upgrades, and evaluation of systems, applications, and processes
  • Documenting these to ensure communication across business lines, especially with customer support
  • Designing, developing, and/or updating business recovery documentation, user procedures, and online help for users and customer support for assigned applications
  • Working with staff to assess and understand their needs and taking action to facilitate changes to address those needs
  • Documenting requirements for changes to applications/systems

Location: Remote
Business Analyst

TM Floyd & Company offers a generous array of benefits, depending on the length of assignment. We also offer a referral bonus of up to $1,000. Ask us for more details!

TM Floyd & Company participates in E-VERIFY

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