Tech Support Specialist

Job Number:

21-00602

Location:

Columbia, SC

Onsite Flexibility:

Onsite

Job Description

Qualifications:

  • This job does require COVID-19 vaccination to comply with Executive Order 14042
  • Ability to obtain a low-level U.S. security clearance, which requires a thorough background screening and U.S. citizenship
  • Bachelor’s degree in computer science, information technology, or another job-related degree OR in lieu of a degree a minimum of 2 years of IT help desk experience
  • Ability to provide technical advice, guidance, and informal training to customers using hardware and software programs
  • 1 year of technical help desk or call center experience
  • A+ certificate preferred

Responsibilities:

  • Troubleshoot and restore technical service and equipment problems by analyzing symptoms using documented processes
  • Complete customer requests and provide guidance in resolution of application, hardware, and software problems
  • Determine business impact of requests and escalate to higher level professionals when necessary
  • Maintain knowledge database and call tracking database to enhance quality of problem resolutions
  • Keep apprised of changes in technology and processes by ensuring knowledge and documentation is current and centralized
  • Proactively monitor various systems to catch problems before they become outages and to ensure the health and availability of systems, servers, network, etc.
  • Analyze data to gain a better understanding of business impact
  • Conduct a gap analysis to respond to and align with customer business needs
  • Perform other job-related administrative duties as needed

Location: Columbia, SC
21-00602
Tech Support Specialist

TM Floyd & Company offers a generous array of benefits, depending on the length of assignment. We also offer a referral bonus of up to $1,000. Ask us for more details!

TM Floyd & Company participates in E-VERIFY
AAP, EEO

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