Production Support Business Analyst

Job Number:



Columbia, SC

Onsite Flexibility:


Job Description

We’re seeking an experienced Production Support Business Analyst to carry out the following responsibilities:

  • Provide second-level production support for systems to assist in the resolution of incidents and queries in line with agreed operating level agreements, collaborating with customer service and technology teams as appropriate
  • Use the incident reporting system (Assyst) to analyze incidents and queries and identify common trends to inform product backlogs and areas of improvement in support materials and training, updating these materials as required
  • Perform system maintenance tasks, including maintaining reference data, regular user access re-certifications, testing of production and non-production systems following releases and patching, and other tasks as required
  • Provide support, which will cover new systems/applications, installation and integration of purchased systems/applications, modification enhancements/upgrades to existing systems/applications, and development of methods and procedures
  • Perform testing to resolve defects, manage change requests, and conduct and drive user acceptance testing
  • Act as a liaison between the IT development group and business units for the development and implementation of new systems and enhancement of existing systems
  • Evaluate new applications and identify systems requirements
  • Evaluate new IT developments and evolving business requirements and recommend appropriate system alternatives and/or enhancements to current systems
  • Prepare communications and makes presentations on system enhancements and/or alternatives

Preferred Skills:

  • Experience with commercial/capital mortgage lending or working in financial services
  • SQL and query experience
  • BA experience and comfortable working in a Scrum environment

Location: Hybrid/Columbia, SC – Position is currently remote but will require 3 days/week onsite in Columbia, SC, when the office fully reopens.
Production Support Business Analyst

TM Floyd & Company offers a generous array of benefits, depending on the length of assignment. We also offer a referral bonus of up to $1,000. Ask us for more details!

TM Floyd & Company participates in E-VERIFY

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