Workstation Support Technician

Job Number:

22-00295

Location:

Columbia, SC

Onsite Flexibility:

Onsite

Job Description

Qualifications:

  • Associate degree in computer science, IT, or other job-related work experience plus 2 years of experience
  • Strong customer service skills
  • Ability to identify and follow proper documented procedures and scripts used for troubleshooting problems
  • Ability to provide Tier II support to IT users for basic software and hardware of end-user computing and desktop-based LAN systems
  • Familiarity with computer and workstation equipment
  • Must we able to work in a fast-paced, multi-platformed environment, which may require action and response 24×7 to support the technical business needs of the customer
  • Ability to transport items up to 30 pounds and occasionally items up to 70 pounds

Required Certification:

  • A+ certified

Responsibilities:

  • Installs and configures workstation software and hardware for IT users
  • Learns to identify proper documented procedures and scripts used for troubleshooting end-user problems
  • Follows established policies and procedures and assists in rollout and installation of workstation software and hardware
  • Performs software updates and handles moves, computer setup, and peripherals from site to site
  • Maintains workstation hardware and software
  • Replaces hardware that has become faulty and corrects software issues
  • May order replacement parts and tracks status/inventory of items
  • Ensures tools and equipment are licensed and approved by purchasing
  • Completes data backups and restorations for users
  • Assists customers/users and answers questions regarding their equipment
  • May perform software testing and evaluation of new software and hardware prior to production

Vaccine Mandate: This job does require COVID-19 vaccination to comply with Executive Order 14042

Location: Columbia, SC
Work is 100% onsite.

22-00295
Workstation Support Technician

TM Floyd & Company offers a generous array of benefits, depending on the length of assignment. We also offer a referral bonus of up to $1,000. Ask us for more details!

TM Floyd & Company participates in E-VERIFY
AAP, EEO

Job Application

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