Technology Support Specialist

Job Number:

22-00410

Location:

Columbia, SC

Onsite Flexibility:

Onsite

Job Description

Qualifications:

  • Associate degree or higher level degree in computer science, information technology, or other job-related degree OR 2 years of job-related work experience
  • Ability to obtain a low-level U.S. security clearance, which requires a thorough background screening and U.S. citizenship
  • 1 year of technical call center experience
  • Ability to provide technical advice, guidance, and informal training to customers using hardware and software programs
  • Understands basic technical problems and solutions in relation to the business environment
  • Proficient computer skills
  • Ability to maneuver through commonly used applications and systems used in the industry
  • Must be able to work in a fast paced, multi-platformed environment which may require action and response 24×7 to support the technical business needs of the customer within a technical help desk support center

Responsibilities:

  • Actively resolve the day-to-day technical needs of customers by managing problems and solutions
  • Receive and respond to customers for technical support or services
  • Enter requests using appropriate tools and processes
  • Thoroughly document communication with customers and complete requests or issues of basic complexity
  • Identify actual or potential problem and escalate problems to appropriate higher level professionals when necessary
  • Complete administrative and other area-related tasks such as reviewing or completing forms, disseminating documents to appropriate areas, and reviewing and/or providing input into procedures

Vaccine Mandate: This job does require COVID-19 vaccination to comply with Executive Order 14042.

Location: Columbia, SC
22-00410
Technology Support Specialist

TM Floyd & Company offers a generous array of benefits, depending on the length of assignment. We also offer a referral bonus of up to $1,000. Ask us for more details!

TM Floyd & Company participates in E-VERIFY
AAP, EEO

Job Application

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