Technical Support Agent

Job Number:

22-00518

Location:

Columbia, SC

Onsite Flexibility:

Onsite

Job Description

Qualifications:

  • 1 year of IT phone support experience
  • Experience with:
    • Computer hardware/software, iDevices, Tough Books, Windows 7 & 10 OS, MS Office Suite, SharePoint, Active Directory, Skype, Mainframe, and print management tools
    • Working with ticketing systems
  • Recent and relevant help desk or call center experience
  • Great customer service skills, strong analytical, troubleshooting, and typing skills
  • Strong analytical/troubleshooting skills with experience identifying issues quickly to determine if the solution can be applied during the call or if the issue requires escalation

Preferred:

  • Experience with:
    • ServiceNow ticketing system
    • Working and contributing to a team environment supporting contacts via phone, email, and self-service portal
    • Adaptation and application of rapidly changing technology to business needs
    • Working in a contact center environment where the importance of adhering to scheduled breaks is measured
    • Working and performing well in environment where individual performance metrics and scores are measured monthly
  • Must be personable and approachable and excellent communication skills
  • Must have strong typing, writing and reading skills, and active listening skills
  • Ability to identify and solve problems quickly/escalate issues efficiently
  • Familiarity with knowledge process for creating procedural articles
  • Ability to multitask while client is on the phone by researching knowledge and documenting tickets
  • Demonstrate competency in logical and analytical thinking
  • Proficient at exercising self-discipline and mindfulness in open call center environment
  • Ability to work any 8-hour shift within 6AM-6PM EST time span as needed
  • Must have flexibility to support 24×7 shifts during inclement weather events, including holiday and weekend as needed

Location: Columbia, SC

22-00518, Technical Support Agent

TM Floyd & Company is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.

We offer a generous array of benefits, depending on the length of assignment. We also offer a referral bonus of up to $1,000. Ask us for more details!

TM Floyd & Company participates in E-VERIFY
AAP, EEO

Job Application