Director of Application Support (Banking)

Job Number:



Columbia, SC

Onsite Flexibility:


Job Description


  • Bachelor’s degree in computer science or related field or an equivalent combination of education, training, and experience Microsoft Office, Oracle, Microsoft SQL server, and/or SQL database administration certifications preferred
  • 7 years of experience with database operations
  • 4 years management of a financial industry technology department
  • Advance experience with Client DNA core system operation
  • Experience with Fiserv DNA or the following:
    • ​​​​​​​Jack Henry – Symitar (Episys)
    • FIS – Systematics
    • Fiserv – XP2
    • Fiserv – Spectrum
    • Finastra – UltraData
    • Keystone – Correlation
    • Infosys – Finacle
    • Oracle – FLEXCUBE
    • Jack Henry – SilverLake


  • Works with product owners to align systems with overall credit union strategy
  • Develops, deploys, and supports systems through the entire life cycle
  • Diagnoses incidents/problems involving core application technology and configurations
  • Works closely with other business units to design, train, and implement system enhancements or releases of assigned software platforms
  • Works collaboratively with management team to design process, workflows, and functional components to improve efficiencies and recommend improved utilizations of assigned applications
  • Maintains a working relationship with product owners to ensure systems under management are meeting organizational strategic objectives
  • Works with business units to ensure proper change management as they relate to existing workflows, processes, and member journeys
  • Provides day-to-day operations and administrative support of the Client DNA system, SAF/API, and other middleware systems outside of DNA, which include but are not limited to the Nautilus document management system, OpenCheck RDC, Client cView, and the Automic Workflow Automation job scheduler
  • Ensures duties performed follow all security, audit, regulatory compliance, information security, customer privacy, and secrecy act/customer identification program policies and procedures
  • Manages application security administration, aligning business roles to application access through roles
  • Works with approvals, menus, functions, user, and group profiles
  • Maintains standards documentation, including security, integrity reports, and system controls in accordance with policies, regulations, and control requirements
  • Works with report writers to ensure timely report generation and system availability
  • Works with training to ensure all new system features and functionality are properly trained and documented

Location: Columbia, SC

22-00581, Director of Application Support (Banking)

TM Floyd & Company is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.

We offer a generous array of benefits, depending on the length of assignment. We also offer a referral bonus of up to $1,000. Ask us for more details!

TM Floyd & Company participates in E-VERIFY

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