IT Support Technician (Onsite)

Job Number:

22-00783

Location:

Summerville, SC

Onsite Flexibility:

Onsite

Job Description

Qualifications:

  • Ability to maintain PCs, laptops, printers, scanners, and other IT hardware
  • Strong Windows OS knowledge
  • Knowledge in MDT, WSUS, Active Directory, and other Microsoft management technologies
  • Basic understanding of LAN and wireless network technologies
  • Basic IT security knowledge
  • Strong troubleshooting and analytical skills
  • Strong verbal and written communication skills
  • Ability to prioritize efforts based upon business impact
  • Ability to run or participate in projects around IT hardware
  • PowerShell and light HTML coding is a plus

Responsibilities:

  • Provide investigation, diagnosis, resolution, and recovery for hardware/software problems; when unable to resolve, escalate to second or third level in accordance with escalation processes
  • Escalate hardware-related problems to the third-party warranty and non-warranty supplier
  • Maintain overall ownership of user’s issue and service ensuring that they receive resolution within a reasonable timeframe
  • Record incident resolutions in ServiceNow
  • Provide enhancement request feedback to IT regarding technology environment and customer needs through the defined processes
  • Support Windows 10 desktops and laptops, printers, PDAs, basic LAN/WAN connectivity, and others as assigned
  • Receive, escort, and guide third-party suppliers onsite
  • Update asset inventory in asset management system, including the movements from purchaser’s stock
  • Identify to purchaser any requirement for additional stock of equipment for use as spares
  • Support incident manager with incident resolution
  • Prepare, implement, and verify software and hardware life cycle project through the change management process
  • Maintain a secure factory IT environment by keeping devices up to date

Location: Onsite in Summerville, SC

22-00783, IT Support Technician

TM Floyd & Company offers a generous array of benefits, depending on the length of assignment. We also offer a referral bonus of up to $1,000. Ask us for more details!

TM Floyd & Company participates in E-VERIFY
AAP, EEO

Job Application