Service Management Analyst (Hybrid)

Job Number:



Hybrid in Columbia, SC.

Onsite Flexibility:

Onsite, Remote

Job Description


  • Ability to obtain a low-level U.S. security clearance, which requires a thorough background screening and U.S. citizenship
  • 5 years of experience in a similarly complex technical organization
  • Experience with Microsoft Office and reporting software and service management solution tools
  • Familiarity with ITIL processes and integration for problem, release, change, and incident management
  • Exceptional organizational and team coordination skills
  • Basic knowledge of IT systems and how they work to


  • Bachelor’s degree in computer science, business management or other job-related degree OR
  • 4 years of job-related work experience OR
  • 2 years of job-related experience plus an associate degree in computer science, business administration, or other job-related degree


  • Supports the operational delivery, and governance of ITSM processes and tools
  • Works with IT operations, audit control, client organization, business service owners, customers, and management to ensure that the services provided are properly documented, maintained, and facilitated
  • Supports and participates in one or more of the release, change, problem, or incident management processes as appropriate to ensure all processes effectively meet business requirements

Vaccine Mandate: This job does require COVID-19 vaccination to comply with Executive Order 14042

Location: Hybrid in Columbia, SC.

22-00910, Service Management Analyst (Hybrid)

TM Floyd & Company offers a generous array of benefits, depending on the length of assignment. We also offer a referral bonus of up to $1,000. Ask us for more details!

TM Floyd & Company participates in E-VERIFY

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