End-User Experience Content Coordinator (Hybrid)

Job Number:

22-00917

Location:

Hybrid in Greenville, SC

Onsite Flexibility:

Onsite, Remote

Job Description

Qualifications:

  • Must be a US citizen or Green Card holder
  • 2 years of experience working with a global diverse team
  • Proficiency in the M365 tools, such as Excel, PowerPoint, SharePoint, and M365 tools and Adobe
  • Experience working with a:
    • Global team building content for SharePoint sites, regular update kits, etc.
    • Diverse team to be sure global translations are done for the regular SharePoint updates
  • Ability to work effectively both independently/autonomously and collaboratively as part of a team
  • Must be able to develop and deliver high-quality verbal and written content, including the ability to communicate at multiple levels with clarity
  • Must have strong follow up and documentation skills, be process guided, and have attention to detail
  • Proven ability to troubleshoot and work through complex IT topics involving multiple groups

Education:

  • Bachelor’s degree in computer/information systems, change management, communications, OR related field

Responsibilities:

  • Responsible for aiding in the creation of the EUX adoption kits related to projects and operational activities
  • Work closely with adoption leaders to understand user impact, requirements, and timelines to reflect a continuous adoption through SharePoint sites
  • Coordinate with the zones to build the operational topic deliverables that can be used at a local level
  • Coordinate translations globally for all materials related to the SharePoint site, global newsletter, and evergreen of the M365 tools
  • Contribute to the “shift left ” approach (knowledge management and sharing) and the improvement of usage of services by managing knowledge articles, service catalog, and social media updates (or supervise them when outsourced)
  • Identify and mitigate and risks associated with change management effort in collaboration with project teams
  • Lead the coordination and development within the IT services catalog for the end user (globally)
  • Work on upcoming adoption operation activity as needed
  • Seek and develop new ways to communicate and train on information systems topics
  • Create or assist with the creation of information systems support documentation, informational presentations, and online support documents

Location: Hybrid in Greenville, SC
22-00917, End-User Experience Content Coordinator (Hybrid)

TM Floyd & Company offers a generous array of benefits, depending on the length of assignment. We also offer a referral bonus of up to $1,000. Ask us for more details!

TM Floyd & Company participates in E-VERIFY
AAP, EEO

Job Application