Desktop Support Specialist

Job Number:

23-00012

Location:

Summerville, SC

Onsite Flexibility:

Onsite

Job Description

Qualifications:

  • 3-5 years of IT support experience
  • 2 years of experience focusing on computer hardware diagnosis and repair
  • Experience with ServiceNow or similar ticketing system
  • Ability to maintain PCs, laptops, printers, scanners, mobile phones, and other IT hardware
  • Strong Windows OS knowledge
  • Strong troubleshooting and analytical skills
  • Ability to prioritize efforts based upon business impact
  • Must have a customer-oriented mindset with the ability to remain even-tempered during stressful situations
  • Must have a desire to learn new technologies that can improve the end-user experience
  • Excellent problem-solving, analytical, and interpersonal skills
  • A+ Certification (strongly preferred)
  • ITIL certification (preferred)
  • Powershell (preferred)

Responsibilities:

  • Diagnose and resolve IT hardware and software issues using a variety of communication methods (remote support, phone, email, tickets, etc.)
  • Install, make changes, and repair computer hardware and software
  • Follow up with end users to ensure all problems are appropriately resolved
  • Learn and know the technical workings of our available products by heart and continuously stay up to date with the latest features and product changes
  • Thorough working knowledge of hardware, software, and applications frequently used in a corporate enterprise environment
  • Write, update, and improve training materials and procedures
  • Maintain asset inventories to include requesting additional inventory to meet changing demands and disposing of equipment that has reached its life cycle date
  • Be comfortable working collaboratively with global teams and third-party vendors to resolve technical issues and share knowledge

Location: Onsite near Summerville, SC.

23-00012, Desktop Support Specialist (Onsite)

TM Floyd & Company is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.

We offer a generous array of benefits, depending on the length of assignment. We also offer a referral bonus of up to $1,000. Ask us for more details!

TM Floyd & Company participates in E-VERIFY
AAP, EEO

Job Application