Desktop Support Specialist

Are you located in the Summerville, SC area—or planning to relocate there—and looking for the next step in your tech career?

We are actively seeking talented IT candidates for several Desktop Support Specialist roles. These are fully onsite roles but come with great benefits and an opportunity to work in a proactive, growing and collaborative team environment.

If you have IT support experience, including troubleshooting, diagnosing, and repairing computer hardware and working with a ticketing system, apply for this exciting opportunity now!

As a Desktop Support Specialist, your responsibilities will include:

• Diagnosing and resolving IT hardware and software issues using a variety of communication methods (remote support, phone, email, tickets, etc.)
• Installing, making changes, and repairing computer hardware and software
• Following up with end users to ensure all problems are appropriately resolved
• Learning and retaining the technical workings of the company’s available products by heart and continuously staying up to date with the latest features and product changes
• Writing, updating, and improving training materials and procedures
• Maintaining asset inventories to include requesting additional inventory to meet changing demands and disposing of equipment that has reached its life cycle date
• Being comfortable working collaboratively with global teams and third-party vendors to resolve technical issues and share knowledge

Your qualifications as a Desktop Support Specialist will include:

• 3-5 years of IT support experience
• 2 years of experience focusing on computer hardware diagnosis and repair
• Experience with ServiceNow or similar ticketing system
• Ability to maintain PCs, laptops, printers, scanners, mobile phones, and other IT hardware
• Strong Windows OS knowledge
• Thorough working knowledge of hardware, software, and applications frequently used in a corporate enterprise environment
• Strong troubleshooting and analytical skills
• Ability to prioritize efforts based upon business impact
• A customer-oriented mindset with the ability to remain even-tempered during stressful situations
• Must have a desire to learn new technologies that can improve the end-user experience
• Excellent problem-solving, analytical, and interpersonal skills

These certifications are preferred for this role:

• ITIL certification (preferred)
• PowerShell (preferred)

Location: Onsite near Summerville, SC.

23-00012, Desktop Support Specialist