Customer Support Analyst (Hybrid)

Job Number:

23-00209

Location:

Columbia, SC

Onsite Flexibility:

Onsite, Remote

Job Description

We’re looking for a Customer Support Analyst for a hybrid role in Columbia, SC. If you’re looking for a new opportunity, apply today!

Key Responsibilities:

  • Receives, investigates, and responds to customer inquiries regarding complex products, services, and issues via all channels through which customers are served
  • Trains on new business applications and supports upcoming system implementations
  • Maintains high levels of customer satisfaction, demonstrates commitment to quality, related to operational, and technical support of complex products and/or processes
  • Learns existing business applications, how they interact with other application, and provides timely support to end users

Skills & Qualifications:

  • Experience in customer support/call center environment preferably dealing with PC and application software, mainframe, and client server computer systems
  • Ability to communicate/interact effectively with customers, users, technical experts, and all levels of management
  • Strong customer service orientation; desire to embrace technology as a means of improving service
  • Proven organizational skills and demonstrated abilities to establish priorities, take initiative, work under time constraints, and exercise sound business judgment

Education & Certifications:

  • Associate degree in business or technical discipline, as well as related experience OR product knowledge to accomplish primary duties
  • Certified Help Desk Professional preferred
  • HIPAA certified preferred

Location: Hybrid in Columbia, SC.

23-00209, Customer Support Analyst

TM Floyd & Company is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.

We offer a generous array of benefits, depending on the length of assignment. We also offer a referral bonus of up to $1,000. Ask us for more details!

TM Floyd & Company participates in E-VERIFY
AAP, EEO

Job Application