Desktop Support Technician (Onsite)

We’re looking for a Desktop Support Technician for an onsite role near Summerville, SC. If you’re looking for a new opportunity, apply today!

Key Responsibilities:

• Diagnosing and resolving IT hardware and software issues using a variety of communication methods (remote support, phone, email, tickets, etc.)
• Installing, making changes, and repairing computer hardware and software
• Following up with end users to ensure all problems are appropriately resolved
• Learning and retaining the technical workings of the company’s available products by heart and continuously staying up to date with the latest features and product changes
• Writing, updating, and improving training materials and procedures
• Maintaining asset inventories to include requesting additional inventory to meet changing demands and disposing of equipment that has reached its life cycle date
• Being comfortable working collaboratively with global teams and third-party vendors to resolve technical issues and share knowledge

Skills & Qualifications:

• 1 year as a help desk technician or other customer facing role within IT
• Experience with ServiceNow or similar ticketing system
• Ability to maintain PCs, laptops, printers, scanners, mobile phones, and other IT hardware
• Strong Windows OS knowledge
• Strong troubleshooting and analytical skills
• Ability to prioritize efforts based upon business impact

The salary range for this position is $35,000 – $65,000. Actual compensation within that range will be dependent upon the individual’s skills, experience, and qualifications.

Location: Onsite near Summerville, SC.

23-00511, Desktop Support Technician