Desktop Support Technician (Onsite)

Job Number:



Summerville, SC.

Onsite Flexibility:


Job Description

We’re looking for a Desktop Support Technician for an onsite role near Summerville, SC. If you’re looking for a new opportunity, apply today!

Key Responsibilities:

  • Diagnosing and resolving IT hardware and software issues using a variety of communication methods (remote support, phone, email, tickets, etc.)
  • Installing, making changes, and repairing computer hardware and software
  • Following up with end users to ensure all problems are appropriately resolved
  • Learning and retaining the technical workings of the company’s available products by heart and continuously staying up to date with the latest features and product changes
  • Writing, updating, and improving training materials and procedures
  • Maintaining asset inventories to include requesting additional inventory to meet changing demands and disposing of equipment that has reached its life cycle date
  • Being comfortable working collaboratively with global teams and third-party vendors to resolve technical issues and share knowledge

Skills & Qualifications:

  • 1 year as a help desk technician or other customer facing role within IT
  • Experience with ServiceNow or similar ticketing system
  • Ability to maintain PCs, laptops, printers, scanners, mobile phones, and other IT hardware
  • Strong Windows OS knowledge
  • Strong troubleshooting and analytical skills
  • Ability to prioritize efforts based upon business impact

The salary range for this position is $35,000 – $65,000. Actual compensation within that range will be dependent upon the individual’s skills, experience, and qualifications.

Location: Onsite near Summerville, SC.

23-00511, Desktop Support Technician

TM Floyd & Company is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.

We offer a generous array of benefits, depending on the length of assignment. We also offer a referral bonus of up to $1,000. Ask us for more details!

TM Floyd & Company participates in E-VERIFY

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