Customer Support Analyst (Onsite)

We’re looking for a Customer Support Analyst for an onsite role in Columbia, SC. If you’re looking for a new opportunity, apply today!

Key Responsibilities:

• Receive, investigate, and respond to customer inquiries regarding complex products, services, and issues via all channels through which customers are served
• Will train on new business applications and be prepared to support upcoming system implementations
• Learn existing business applications, how they interact with other applications and provides timely support to end-users
• Resolve customer/association partner inquiries and issues
• Recommend appropriate solutions
• Resolve complex or reoccurring issues

Skills & Qualifications:

• Experience in a customer support/call center environment preferably dealing with PC and application software, mainframe, and client server computer systems
• Ability to communicate/interact effectively with customers, users, technical experts, and all levels of management
• Strong customer service orientation; desire to embrace technology as a means of improving service
• Proven organizational skills and demonstrated abilities to establish priorities, take initiative, work under time pressures, and exercise sound business judgment

Education/Certifications:

• Associate degree in business OR technical discipline, as well as related experience or product knowledge to accomplish primary duties
• Certified Help Desk Professional preferred
• HIPAA certified preferred

Location: Columbia, SC.
This job is primarily an onsite role. You will be required to work at an onsite location. This position may allow up to 40% remote work.

The salary range for this position is $30,000 – $45,000. Actual compensation within that range will be dependent upon the individual’s skills, experience, and qualifications.

23-00596, Customer Support Analyst