Technology Support Analyst (Onsite)

Job Number:

24-00396

Location:

Columbia, SC

Onsite Flexibility:

Onsite

Job Description

We’re looking for a Technology Support Analyst for an onsite role in Columbia, SC. If you’re looking for a new opportunity, apply today!

Key Responsibilities:

  • Responsible for configuring, installing, and maintaining desktop software and hardware
  • Provides technical support and guidance to users
  • Monitors/updates dispatch system and works incoming tickets as assigned
  • Provides troubleshooting, technical support, and development of end-user guidelines
  • Configures, installs, monitors, and maintains IT users’ workstation software and hardware
  • Ensures proper backing up of data from user workstations and that tools and equipment are licensed and approved by IS purchasing
  • Ensures proper configuration and adherence to security configurations and settings
  • Tests, troubleshoots, maintains, modifies, validates, and documents application packages
  • Documents configurations and standards so that colleagues can reference similar issues and improve resolution time
  • Assists other departments as needed to resolve issues
  • May perform administrative tasks such as reporting, ordering replacement parts, and tracking status/inventory of items
  • Keeps apprised of new technologies related to workstation support procedures

Skills & Qualifications:

  • 2 years of technical operations support experience
  • Experience with:
    • Microsoft Office
    • Cisco
    • Active Directory
    • McAfee anti-virus
  • Able to provide consultation to IT users for all aspects of end-user computing and desktop-based LAN systems software
  • Able to provide on-the-spot training to users
  • Understands operating systems imaging concepts
  • Able to make recommendations on selection of hardware and software products to address business requirements
  • Familiarity with computer and workstation equipment
  • Able to assist in the support and maintenance of the overall infrastructure

Education/Certifications:

  • Associate degree in computer science, information technology, or other job-related field, or 2 years of job-related work experience
  • A+ Certification

This job is primarily an onsite role. You will be required to work at an onsite location. This position may allow up to 25% remote work.

The salary range for this position is $20 – $24/hr. Actual compensation within that range will be dependent upon the individual's skills, experience, and qualifications.

TM Floyd & Company is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.

We offer a generous array of benefits, depending on the length of assignment. We also offer a referral bonus of up to $1,000. Ask us for more details!

TM Floyd & Company participates in E-VERIFY
AAP, EEO

Job Application