TM Floyd Case Study

The Challenge

A major European automotive manufacturer was preparing to launch a large-scale production facility in South Carolina.

Like many greenfield manufacturing operations, success depended on far more than equipment, facilities, and production processes. The plant required a dependable technology support operation capable of supporting office systems, manufacturing applications, service desk operations, and factory-floor technology in an environment where production could not afford prolonged disruption.

The challenge was not simply hiring technical staff.

The challenge was building the technical capability required to support a live manufacturing operation from day one and sustaining that capability as production volumes increased.

Downtime on the factory floor carries real operational consequences. Support processes need to be reliable. Escalation paths needed to be clear. Knowledge needed to remain inside the operation. The manufacturer required a partner capable of building a stable support environment while production ramped and the business continued moving forward.

TM Floyd’s Approach

TM Floyd was selected to help establish and sustain the plant’s IT support operation.

Rather than approaching the engagement as a traditional staffing initiative, TM Floyd focused on building the technical capability necessary to support a complex manufacturing environment over the long term.

Three priorities guided the engagement:

Building Local Technical Capability

Manufacturing operations depend on continuity. Building that continuity starts with building a dependable talent pipeline.

TM Floyd leveraged its deep recruiting presence across South Carolina to identify technical professionals capable of supporting both traditional office environments and factory-floor technology systems. Recruiting efforts began before production demand reached full scale, allowing qualified candidates to be identified, evaluated, and prepared in advance of operational need.

To strengthen long-term workforce sustainability, TM Floyd developed relationships with regional educational institutions and workforce development partners, creating additional pathways into the operation as future staffing requirements emerged.

Creating Operational Stability

Many technical support organizations struggle with turnover, inconsistent service delivery, and the loss of institutional knowledge.

TM Floyd designed the engagement to prioritize continuity. Consultants were supported through a comprehensive employee experience model that emphasized retention, career development, and ongoing engagement. All consultants operated as TM Floyd W-2 employees with access to benefits, professional support resources, and regular communication with TM Floyd leadership.

The objective was straightforward: retain knowledge, reduce disruption, and maintain consistency inside an environment where stability directly impacts operational performance.

Establishing Governance and Communication

Technology support in a manufacturing environment requires more than technical expertise. It requires structure.

TM Floyd implemented a governance model that created clear accountability, communication, and escalation procedures across the engagement.

The operating model included:

  • Weekly operational reviews
  • Monthly performance and workforce planning sessions
  • Quarterly business reviews involving senior leadership
  • Defined escalation paths for operational issues
  • Ongoing consultant engagement and support

This framework provided visibility into both day-to-day performance and long-term planning, helping the manufacturer maintain continuity as the operation matured.

Results

The engagement evolved from an initial support requirement into a long-term operational partnership.

Key outcomes included:

Sustained Operational Continuity

The manufacturer established a stable technical support operation capable of supporting both office and factory-floor environments throughout periods of production growth and organizational change.

Higher Workforce Stability

Consultant tenure exceeded industry averages by more than 30 percent, helping preserve institutional knowledge, reduce onboarding cycles, and minimize service disruption.

Low Attrition in a Critical Environment

Annual consultant attrition remained in the single digits, significantly below typical industry benchmarks and an important contributor to operational consistency.

Long-Term Partnership

The engagement continues today as a multi-year relationship supporting one of South Carolina’s most significant manufacturing operations.

The Outcome

The manufacturer gained more than technical support coverage.

It gained a stable technical capability aligned with the pace, complexity, and operational demands of a modern automotive production environment.

By combining local recruiting strength, structured governance, workforce continuity, and long-term accountability, TM Floyd helped create the operational foundation required to support a growing manufacturing operation while production continued uninterrupted.

Why TM Floyd

TM Floyd works in environments where the work cannot stop.

Whether supporting critical systems, building specialized technical capability, or helping organizations improve operational performance, the firm’s focus remains the same: keeping critical work moving forward.

For nearly fifty years, organizations across South Carolina have relied on TM Floyd to stay close to the work, understand operational realities, and build solutions that fit the environment they serve.

In manufacturing, continuity matters. Capability matters. Stability matters.

TM Floyd helps organizations build all three.