Application Support Technician

Job Number:

21-00616

Location:

Remote

Onsite Flexibility:

Remote

Job Description

*Remote Opportunity*
Qualifications:

  • This job does require COVID-19 vaccination to comply with Executive Order 14042
  • Bachelor’s degree or associate degree (plus 2 years of job-related experience) in computer science, information systems, or related field OR equivalent work experience
  • Minimum of 1 year of technical experience with systems analysis, design, and/or programming experience or other job-related IT experience
  • Comprehensive knowledge of relevant operating systems especially Windows and middleware technologies like application servers
  • Basic programming skill/knowlege preferred
  • Customer support skills and excellent communication skills, both written and verbal
  • Organization skills and ability manage the help mailbox, respond to inquiries, follow up on emails, and work with developers to resolve issues
  • Understanding of the requirements for maintaining production systems and the effects of program changes
  • Comprehensive understanding of applications/development, quality assurance and integration methodologies, and concepts and facilities in middleware

Responsibilities:

  • Perform system support, configurations, scheduling, and/or tuning/modification of application products
  • Make recommendations for technology solutions
  • Provide basic technical support for system performance concerns
  • Report abnormal results/issues from production processing
  • Consult with senior peers on non-complex projects
  • Assist in system performance monitoring and capacity
  • May also assist with system analysis activities
  • Participate in work sessions and walkthroughs for implementations, releases, data conversion projects, and/or disaster recovery exercises
  • Complete administrative tasks, such as spreadsheets, logs, management tools checklists, and maintaining quality/department documents

Location: Remote
21-00616
Sr. System Support Technician

TM Floyd & Company offers a generous array of benefits, depending on the length of assignment. We also offer a referral bonus of up to $1,000. Ask us for more details!

TM Floyd & Company participates in E-VERIFY
AAP, EEO

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