Customer Support Analyst

Job Number:



Columbia, SC

Onsite Flexibility:


Job Description


  • Bachelor’s or associate degree in business or technical discipline OR equivalent experience in related industry
  • Experience in customer support environment preferably dealing with loan-related systems and application systems
  • Strong customer service orientation with excellent documentation skills
  • Proven organizational skills and demonstrated abilities to establish priorities, take initiative, work under time pressures, and exercise sound business judgment
  • Previous experience in a structured environment with the ability to multitask and support a vast number of systems and processes
  • Ability to communicate effectively with customers, users, technical experts, and all levels of management
  • Familiarity with PC hardware and software (Microsoft Windows)


  • Experience using a call tracking system and supporting software applications
  • Experience in a structured environment providing first call resolution


  • Provide quality support with a high degree of customer satisfaction on technical, business. and operational inquiries/systems in a professional and timely manner for the business, internal, and external customers
  • Log and document all customer calls using a call tracking system in accordance with defined established call handling procedures
  • Participate in training activities to keep current with product support and self-development
  • Contact with internal and external customers, peers, and managers

Location: Columbia, SC
Customer Support Analyst

TM Floyd & Company offers a generous array of benefits, depending on the length of assignment. We also offer a referral bonus of up to $1,000. Ask us for more details!

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