EDI Operations Associate

Qualifications:

• Associate degree in computer science, information technology, or other job-related field degree OR 2 years of technical operations support experience or other applicable experience
• Experience with MS Office
• Good organizational, judgment, customer service, and both verbal and written communication skills
• Good spelling, punctuation, and grammar skills
• Basic math and computer skills
• Basic understanding of data analysis concepts
• Ability to handle confidential or sensitive information with discretion

Responsibilities:

• Processes written requests, manages logs supporting written requests and provides telephone support for first level calls
• Assists team members with work functions
• Provides telephone support and information via the info call tracking system, managing one or more customer service logs
• Ensures timely and accurate completion of requests about electronic data interchange (EDI) products and services, utilizing a relational database for tracking purposes
• Maintains expedient and accurate service levels in filling requests for EDI products and services

Location: Columbia, SC

22-00669, EDI Operations Associate