Technology Support Specialist

Job Number:

22-00716

Location:

Columbia, SC

Onsite Flexibility:

Onsite

Job Description

Qualifications:

  • Ability to obtain a low-level U.S. security clearance, which requires a thorough background screening and U.S. citizenship
  • Bachelor’s degree in computer science, information technology, or job-related degree, or an associate degree in computer science, information technology, or other job-related degree OR 2 years of job-related work experience plus 2 years of technical help desk experience or other job-related experience
  • Ability to provide technical advice, guidance, and informal training to customers using hardware and software programs
  • Understands basic technical problems and solutions in relation to the business environment
  • Understands the industry’s business systems and processes
  • Proficient computer skills
  • Ability to maneuver through commonly used applications and systems used in the industry
  • Must be able to work in a fast-paced, multi-platformed environment, which may require action and response 24×7 to support the technical business needs of the customer within a technical help desk support center

Responsibilities:

  • Actively resolve routine to moderately complex technical needs of customers by managing problems and suggesting solutions
  • Research, resolve, and respond to requests received from customers
  • Ensure documentation and processes are current as business and technology changes evolve
  • Troubleshoot and restore technical service and equipment problems by analyzing symptoms using documented processes
  • Complete customer requests and provide guidance in resolution of application, hardware, and software problems
  • Determine business impact of requests and escalate to higher-level professionals when necessary

Vaccine Mandate: This job does require COVID-19 vaccination to comply with Executive Order 14042.

Location: Columbia, SC.

22-00716, Technology Support Specialist

TM Floyd & Company offers a generous array of benefits, depending on the length of assignment. We also offer a referral bonus of up to $1,000. Ask us for more details!

TM Floyd & Company participates in E-VERIFY
AAP, EEO

Job Application