Sr. System Support Administrator

Job Number:



Hybrid in Columbia, SC.

Onsite Flexibility:

Onsite, Remote

Job Description


  • Ability to obtain a low-level U.S. security clearance, which requires a thorough background screening and U.S. citizenship
  • 5 years of information technology related experience
  • 2 years of systems operational support, preferably in cybersecurity arena
  • Experience managing cases/incidents
  • Experience with security related tools, such as Exabeam, ExtraHop, Cisco Tetration/Secure Workload, Trellix FireEye, and AlgoSec


  • Bachelor’s degree in computer science, information systems, engineering, technology, or related field, or equivalent experience/training


  • Work directly with other members of the IT business leveraged security tools to manage and configure security tools
  • Provide escalation support where needed
  • Assist in supporting all processes, procedures, and plans necessary to run the IT
    business leveraged security tool systems
  • Tune SIEM and security tools operational alerting to reduce false positives, improve productivity, and improve availability capabilities
  • Develop automation playbooks
  • Deploy prescriptive remediation to security systems
  • Participate in 24×7 (on-call) support rotation
  • Develop alerts based on current operational conditions
  • Mentor and identify training needs for newer analysts to improve support capability within the team
  • Collaborate with other teams on operational research and information gathering
  • Maintain the SIEM, Endpoint Management, Endpoint Protection Systems (EDR/XDR), and other security tools to support a strong and healthy leveraged security tool systems
  • Participate in organizational projects, as required
  • Perform incident ticket and vendor case management
  • Drive and monitor program metrics

Vaccine Mandate: This job does require COVID-19 vaccination to comply with Executive Order 14042

Location: Hybrid in Columbia, SC.

22-00730, Sr. System Support Administrator

TM Floyd & Company offers a generous array of benefits, depending on the length of assignment. We also offer a referral bonus of up to $1,000. Ask us for more details!

TM Floyd & Company participates in E-VERIFY

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