Factory Service Desk Agent (Onsite)

Job Number:



Ridgeville, SC

Onsite Flexibility:


Job Description

We’re looking for a Factory Service Desk Agent for an onsite role near Summerville, SC. If you’re looking for a new opportunity, apply today! 
Key Responsibilities: 
  • Answer incoming calls from factories and warehouses into the factory service desk
  • Make a first diagnosis and prioritization of incidents for resolution
  • Provide investigation, diagnosis, resolution, and recovery for hardware/software problems
  • Escalate complex incidents to second or third level in accordance with escalation processes
  • Create, coordinate, and resolve incidents together with incident managers and resolver teams
  • Own lifecycle of IT incidents within ServiceNow platform
  • Record incident resolutions in ServiceNow 
Skills & Qualifications:
  • Must be a U.S. citizen or Green Card holder 
  • Strong Windows OS knowledge required
  • Basic understanding of LAN and wireless network technologies
  • Basic IT security knowledge
  • Knowledge of ITIL processes
  • Ability to prioritize efforts based upon business impact
  • Experience with ServiceNow or similar ITSM platforms
 Location: Summerville, SC.
The salary range for this position is $45,000 – $60,000. Actual compensation within that range will be dependent upon the individual's skills, experience, and qualifications.
24-00215, Factory Service Desk Agent

TM Floyd & Company is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability. 

We offer a generous array of benefits, depending on the length of assignment. We also offer a referral bonus of up to $1,000. Ask us for more details!
TM Floyd & Company participates in E-VERIFY 

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