Business Systems Analyst (Onsite)

Job Number:

24-00353

Location:

Columbia, SC

Onsite Flexibility:

Onsite, Remote

Job Description

We’re looking for a Business Systems Analyst for an onsite role in Columbia, SC. If you’re looking for a new opportunity, apply today! 

Key Responsibilities
  • Update, integrate, build, test, support, and administer CCaaS and IVR systems
  • Attend team and customer meetings to understand and gather customer requirements
  • Convert customer requirements into detailed system requirements
  • Collaborate with customers, project management teams, and other internal teams during project life cycles
Skills & Qualifications
  • Experience with Call Center as a Service (CCaaS) vendors such as Genesys, Enghouse, Avaya, or Amazon Connect
  • Experience with Interactive Voice Response (IVR) vendors like Blueworks
  • Strong communication skills for attending and contributing to team and customer meetings
  • Ability to translate customer requirements into actionable system requirements
  • Team player with the ability to collaborate across various departments
This job is primarily an onsite role. You will be required to work at an onsite location. This position may allow up to 25% remote work.

The hourly range for this position is $35 – $45/hour. Actual compensation within that range will be dependent upon the individual's skills, experience, and qualifications

TM Floyd & Company is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability. 

We offer a generous array of benefits, depending on the length of assignment. We also offer a referral bonus of up to $1,000. Ask us for more details!
 
TM Floyd & Company participates in E-VERIFY 
AAP, EEO 

Job Application