Client Advocate (Hybrid)

We're hiring a Client Advocate to join our team in Columbia, SC. This role offers a hybrid schedule, with onsite work required Tuesday through Thursday.

Work Authorization: U.S. citizens and Green Card holders only. Sponsorship is not available for this role; no C2C or third-party candidates. Candidates must be able to work on our W2.

Skills & Qualifications:

• Ability to obtain a low-level U.S. security clearance, which requires a thorough background screening and U.S. citizenship
• 5 years of IT-related experience including experience in client relationship, IS marketing, and process/product improvement
• Broad understanding of IT infrastructure, including servers, mainframes, networking, cloud technologies, and general IS operations
• Strong Microsoft Teams, Planner, Word, and Excel skills. Copilot experience helpful

Key Responsibilities:

• Coordinate IT projects throughout the full lifecycle, from initial customer requirements through project closeout
• Gather business needs, create Work Definition Documents (WDDs), assist with cost estimates, and coordinate funding approvals
• Partner closely with Project Managers to track progress, priorities, roadblocks, and escalations
• Communicate with customers, technical teams, and leadership to resolve issues and maintain service delivery
• Manage competing priorities, provide daily priorities to management, and maintain documentation and reporting
• Support incident escalations, service requests, and other IS activities as needed

Education/Certifications:

• Bachelor's Degree or 4 years of job-related work experience or 2 years of job-related experience plus an associate's degree in any major

Ideal Candidate:

The ideal candidate will have strong verbal and written communication skills and a customer-focused approach. They should have a solid understanding of information systems, business processes, and technological trends. Experience in business analysis and close collaboration with IT on system development and implementation is essential. The candidate should excel in strategic thinking, client management, and relationship building. They must be adept at managing resources, negotiating terms, and delivering formal presentations. Proficiency in Microsoft Office is required.

The hourly rate for this position is $45.50.

TM Floyd & Company is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.

We offer a generous array of benefits, depending on the length of assignment. We also offer a referral bonus of up to $1,000. Ask us for more details!

TM Floyd & Company participates in E-VERIFY

AAP, EEO

# 26-00540