Client Advocate (Hybrid)

We're hiring a Client Advocate to join our team in Columbia, SC. This role offers a hybrid schedule, with onsite work required Tuesday through Thursday.

Work Authorization: U.S. citizens and Green Card holders only. Sponsorship is not available for this role; no C2C or third-party candidates. Candidates must be able to work on our W2.

Skills & Qualifications:

• Ability to obtain a low-level U.S. security clearance, which requires a thorough background screening and U.S. citizenship
• 5 years of IT-related experience, including experience in client relationships, marketing, and process/product improvement
• Familiarity with internet, networking, server, and workstation technologies preferred
• Familiarity with application development and/or data management technologies preferred
• Experience in leading or implementing process improvement and/or project management preferred
• Experience with workflow software – software applications that a team uses to manage work preferred

Key Responsibilities:

• Responsible for providing services to customers that include:
  • Incidents and escalations
  • Services delivery
  • Communications and reporting
  • Vulnerability management
  • Audit and compliance
  • Budget management
  • Project activities
  • Software lifecycle

Education/Certifications:

• Bachelor's degree or 4 years of job-related work experience 

The hourly rate for this position is $45.49.

TM Floyd & Company is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.

We offer a generous array of benefits, depending on the length of assignment. We also offer a referral bonus of up to $1,000. Ask us for more details!

TM Floyd & Company participates in E-VERIFY.
AAP, EEO